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The Heathrow Pod
June 27th, 2011
The last six months at Heathrow has seen the ULTra system complete final operational testing and enter passenger service

The last six months at Heathrow has seen the ULTra system complete final operational testing and enter passenger service. On Monday 18th April 2011, T5 Business Car Park passengers started using the Heathrow Pod. In the weeks that followed, operating hours were increased, with the system operating a (22 hour) full service from the 7th May. By the start of June, nearly 20,000 journeys had been completed. Indeed, performance has been such that BAA has withdrawn the bus service from this car park, ensuring all passengers travel to and from T5 by the Heathrow pod. Feedback from the T5 Business Car Park users has been overwhelmingly positive, with passengers undertaking the five minute ride to/from the T5 Business Car Park to T5 describing it as "futuristic", "rapid" and "a transport revelation". This feedback has been seen both informally, in comments to staff and through posts on twitter. It has also been captured in the independent CityMobil survey of passengers, undertaken18th-20th May, which compared passenger views against the survey of transit bus passengers made in March 2009. The results of the survey and corresponding operational performance data is still being compiled into the final reports for CityMobil, but as can be seen on the chart below [attached] the results reveal high levels of satisfaction and a very positive reaction to this new way of travelling between car park and terminal at Heathrow. Feedback from passengers, combined with analysis of the technical performance data will be used to maintain and improve the Heathrow pod experience over the coming months and years. But as this initial feedback shows, it's already a hit with the passengers.


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